Cipolingo is an Italian-learning app operated by Nowhereto. You can request deletion of your account and associated data here, without reinstalling or signing in to the app.
Recipient — select and copy if needed:
ghfaoa21@gmail.com
- Subject
- Cipolingo account and data deletion request
- Message
- Account email:
Sign-in method:
Please delete my Cipolingo account and its associated data.
1. How to request deletion
- Email your account email address and sign-in method (email, Google, etc.). Send from your registered email address if possible.
- Our support team verifies account ownership. If you cannot access your registered email, tell us in your request. Do not send passwords or verification codes.
- After verification, we process deletion without undue delay. If further checks or processing time are needed, we email an expected completion date and confirm once deletion is complete.
If you can use the app, you can also delete your account from your profile using ‘Delete account’.
2. Data covered by deletion
Your request covers the following data associated with your account.
- Account information: email address, sign-in identifiers and profile information
- Learning records synced to the server: progress, review schedules, wordbooks, wrong-answer notes, quiz results and other saved learning records
- Onboarding responses and subscription status linked to your account
Associated data processed by service providers is also within the scope of your request. The records below may be retained for the specified periods. Deleted accounts and records cannot be restored.
3. Retained data and periods
The following periods come from Section 3 of our existing Privacy Policy and apply where we hold the relevant records.
- Contracts and withdrawal of purchase: 5 years
- Payments and supply of goods or services: 5 years
- Consumer complaints and dispute handling: 3 years
- Service access records: 3 months
Subscription and payment event information held by our subscription processor is retained until the subscription ends and settlement is completed, as described in Section 5 of our Privacy Policy. Retained information is destroyed after its retention period ends.
4. Subscriptions and data on your device
Deleting your account does not automatically cancel an App Store or Google Play subscription. To stop billing, cancel separately through the store where you subscribed. You can send a deletion request regardless of whether you have cancelled your subscription.
Manage App Store subscriptions ↗
Manage Google Play subscriptions ↗
Web requests cover your account and associated data stored on our servers. Offline records stored only on your device may not be erased remotely. You can remove app data on that device if needed; reinstalling the app is not required to submit a request.